Shipping policy
Shipping policy
Thank you for shopping with us. Please review our shipping policy below:
Processing Time
Orders are processed within 1–3 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking info once your order ships.
Shipping Rates & Delivery
Shipping rates are calculated at checkout based on your location and order size. Delivery times vary by destination:
- Domestic orders: 3–14 business days
- International orders: 7–28 business days
Delays
We’re not responsible for delays caused by courier services, customs, or unforeseen events.
Please double-check your shipping address when placing your order — we are not liable for incorrect or incomplete addresses.
Lost or Damaged Items
If your order arrives damaged or goes missing, please contact us at sales@keenencounters.com within 7 days of delivery with your order number and photos (if applicable) and we’ll assist you.